Returns & Exchanges
At Soma Kratom Direct, we want you to be completely satisfied with your purchase. If your fashion items don't meet your expectations, we offer a 30-day window for returns and exchanges on all unworn merchandise.
Initiate Your Request
Log into your account portal and select the order containing the items you wish to return to receive a unique RMA number.
Prepare Your Package
Securely pack the items in their original packaging, ensuring all tags are attached and the garment is in its original condition.
Ship the Items
Affix the prepaid shipping label provided in your email to the outside of your box and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned goods, your refund or exchange will be processed within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing